Privacy Policy

1. Introduction

Minda Hub ("we", "our", or "us") is committed to handling your personal data with care and transparency. This Privacy Policy describes how we collect, use, disclose, and protect information you share with us when visiting mindahub.live or engaging our services.

This policy is prepared in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA). By using our website or submitting an enquiry, you acknowledge the practices described here.

If you have questions about this policy, please contact us at [email protected].

2. Information We Collect

Personal Data You Provide

• Full name
• Email address
• Phone number (if provided)
• Message content submitted via our enquiry form

Data Collected Automatically

• IP address and approximate geographic region
• Browser type, device type, and operating system
• Pages visited, time on page, and referral source
• Cookie identifiers (see Section 6 and our Cookie Policy)

Legal Basis for Processing

We process your personal data on the following bases: your consent (for enquiries and marketing communications), legitimate interest (for website analytics and security), and contractual necessity (when engaging our services).

Data Retention

Enquiry and contact data is retained for up to 24 months from last contact. Analytics data is retained for up to 26 months. Data collected for service delivery is retained for the duration of the engagement plus a further 5 years for legal and administrative purposes.

3. How We Use Your Information

• Responding to your enquiries and service requests
• Delivering and managing the services you engage us for
• Sending relevant service updates or follow-up communications (with your consent)
• Improving website content and user experience through analytics
• Complying with applicable legal and regulatory obligations
• Protecting against fraudulent or unauthorised activity

We do not use your personal data for automated decision-making or profiling that produces significant legal effects.

4. Sharing Your Information

Minda Hub does not sell or trade your personal data. We may share data only in the following circumstances:

Service Providers

Third-party tools that help us operate our website and deliver services, including hosting providers, email delivery platforms, and analytics services. These providers process data only on our behalf and under contractual data protection obligations.

Analytics Platforms

• Google Analytics — aggregated website usage data
• Google Ads — conversion tracking (anonymised)
• Meta (Facebook) Pixel — campaign performance (anonymised)
• Microsoft Advertising (Bing) — campaign tracking

Legal Obligations

We may disclose data where required by Malaysian law, court order, or government authority, including the Personal Data Protection Commissioner.

5. How We Protect Your Data

• HTTPS encryption for all data transmitted to and from our website
• Access controls limiting who within our organisation can view personal data
• Regular reviews of data handling practices and vendor agreements
• Prompt notification procedures in the event of a data breach, in line with PDPA requirements

No method of electronic transmission or storage is entirely without risk. While we take reasonable precautions, we cannot guarantee absolute security.

6. Cookies

We use cookies and similar technologies to understand how visitors use our website and to support marketing measurement. Cookies include essential session cookies, analytics cookies, and advertising pixels. You can manage your cookie preferences at any time via our Cookie Policy page.

7. Your Rights Under PDPA

As a data subject under Malaysia's Personal Data Protection Act 2010, you have the right to:

• Access — request a copy of the personal data we hold about you
• Correction — ask us to correct inaccurate or incomplete data
• Withdraw consent — withdraw consent for processing where consent is the basis
• Limit processing — request that we stop using your data for direct marketing
• Erasure — ask us to delete your data (subject to retention obligations)

To exercise any of these rights, contact us at [email protected]. We will respond within 21 days.

If you believe your data has been handled unlawfully, you may lodge a complaint with the Department of Personal Data Protection Malaysia (JPDP) at www.pdp.gov.my.

8. Third-Party Links

Our website may contain links to external sites. We are not responsible for the privacy practices of those websites and encourage you to review their policies independently.

9. Children's Privacy

Our services are intended for individuals aged 18 and above. We do not knowingly collect personal data from minors. If you believe a minor has submitted data through our website, please contact us so we can take appropriate action.

10. International Data Transfers

Where data is transferred outside Malaysia (for example, to cloud infrastructure or analytics platforms), we take steps to ensure the receiving parties maintain comparable data protection standards, consistent with PDPA transfer requirements.

11. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. Continued use of our website after changes have been published constitutes acceptance of the updated policy.

12. Contact Information

Data Controller: Minda Hub

Address: 71 Jalan PJU 1/43, Aman Suria, 47301 Petaling Jaya, Selangor, Malaysia

Email: [email protected]

Phone: +60 3-6185 2749